All of my courses are online and I don't have an on-campus office, but you can always reach me through the class forums or by email to my
CCSF email address. If you need to speak to a faculty advisor,
please go to the CS Department Office in Batmale 456.
I check my CCSF email at least every other day during the week and
answer emails within three working days. My work week is normally from
Monday through Friday from 9am to 5pm. I don't work evenings or
weekends. If you send me an email Friday evening, I probably won't
get back to your before the first workday of the following week, which is usually a
Monday. When a holiday falls on a Monday, I'll respond on Tuesday.
The forums are one of the important resources we have from
maintaining a sense of community in online courses. I emphasize that class
discussion should take place in the forums. If you have questions about
the class assignments, quizzes, or other aspects of the coursework,
post your questions to the forums. If you email me questions that
rightfully belong on the forums, I will cordially ask you to post
your questions on the forums so that everyone can be in on the
I make every
effort to grade all assignments and quizzes within one week from due
date. If I cannot grade your assignments within one week, I will post
a notice on the class forums to let you know when I will be finished
Academic Activity Notification
CCSF has strict rules about
academic activity. It is important that you be
academically active in your CCSF classes. If you are inactive
for an extended period of time, you will be considered a
No-Show and I'll send you an email
regarding your no-show status with a drop date. If you correct your
no-show status by becoming academically engaged in the course, you
won't be dropped.
Emergencies, Outages, and Technical Problems
resources are occasionally not available due to scheduled maintenance
or system failure. Notices of scheduled maintenance is usually
displayed prominently on the home page of Insight, or in your login
session on the CCSF Unix accounts. Technical problems, however, can
happen without warning. In most cases these technical problems are
resolved within minutes, but it's possible that it may take
hours, or even days, to resolve some issues.
If you find that you cannot log in to Insight, your primary
contact point is Insight
Online Course Support where you can submit a support ticket.
If you are having a problem with your Hills account or need a password reset, send me an
email at my CCSF email address and I will contact the system
administrator for you.
In the unlikely case that you cannot contact me,
either by email or the course Walled Email or through the course
forums (always keeping in mind that it can take up to three days for
me to respond to your email or forum post), please contact the CS
Department Chair Craig Persiko in Batmale 456. The CS Department
Contact information is available on the
CS Department Contact page.