Student Help Ticket

 *An email will be sent to your preferred email account in Web4 confirming that you are requesting the email reset.

 *If your class is NOT a Section 831, 832, 833 or 834, your instructor will give you log-in information at one of your face-to-face classes.

Trouble logging in?

 Common Problems

  1. Make certain you are using a lowercase "w" or "x" for your student ID.
  2. Make certain you are using the numeral "0" and not the letter "O".
  3. Make certain you are using Firefox or Internet Explorer 8.

Password self-reset: If you have forgotten your password you can reset it yourself by clicking on the "Lost Password?"
link in the login box on the top left of the Insight Homepage (insight.ccsf.edu).

Need Immediate Help?

Go to the Insight homepage, (http://insight.ccsf.edu/) and click on "Insight FAQ". You can type in your question and find an immediate answer.

How long before we have an answer?
We process Student Help Tickets Monday-Friday, 9am-4:30pm, excluding holidays.
During these hours we are constantly checking and responding to tickets.

[ All fields are required. ]

First Name:
Last Name:
Email:
Valid email you use regularly that CCSF uses to communicate with you.
Confirm email:
Email addresses must match.
CCSF Student ID:
Example: w00000000, @00000000, c00000000, or d00000000
Choose your Class:
Operating System: Other
Browser: other 0
Assistance with? :
Select from the list what activity you need assistance with...
Describe the problem:
If this regards an activity in the course, please state WHAT activity, what topic/week, and what you were trying to do and when (what day/time.)