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Last modified 3/17/09
NOTE: If you need to email me outside of Insight email, be sure to put
CNIT 101 on the Subject Line, and send it to
nwebb@ccsf.edu. Only those students already registered, with a
Insight login for the online class, can use Insight email.
Frequently Asked Questions
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Textbook:
Do I have to buy the Textbook?
Textbook: Where can I buy the Textbook?
Student files: How do I get the student data
files?
Homework: If I have questions about the homework assignment, where
should I ask them?
Quizzes & Tests: When I hit "begin quiz" the same screen
re-appears.
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Class Participation: what does that mean?
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Homework Upload: What if I am late with a homework assignment -
how do I turn it in? The link is no longer available in the section
for the week.
Hills Password Problem: You want to login to your
Hills account (for CCSF email) but can't remember your password.
Quizzes & Test Question Discussion: Are we
allowed to discuss specific Tutorial Quiz and Test questions in the Forums?
No quiz score after taking quiz: After I take a quiz or test, the score doesn't display in
My Gradebook.
Operating System version:
Do I really need Windows Vista to do the homework? What if I
have Windows XP?
Homework due dates:
When is homework due? What is the grace period?
1. Do I have to buy the Textbook?
Yes, I'm afraid you WILL need to have the textbook, because part
of your homework will be to work through the tutorials at a computer, working on
your USB flash drives as you perform the tasks on the computer. You will be
turning in files showing that you successfully completed the tutorial.
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2. Where can I buy the Textbook?
You can buy the textbook at the City College bookstore. Visit this link to find directions or reserve a
copy: CCSF Bookstore
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3. How do I get the student data files?
They are available at the textbook's website. There's a link in the top
section of our Insight class, or there are instructions on the back inside page
of the textbook. If you need some student files, it will be described in
the week's task list. No need to download them all beforehand.
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4. Where do I ask questions about the homework assignments?
Your first line of attack is to post a message on the correct forum, in the
week's section, to ask your fellow students if they have an answer.
If the question is about a personal situation, then you should use Insight or
CCSF email and
ask me directly.
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5. When I hit "begin quiz" the same screen
re-appears.
You have a pop-up blocker running. You the pop-up blocker needs to be disengaged before you take the quiz.
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8. About Class Participation.
Since you are not attending classes, I will be using other tools to make sure
you are doing your homework. I
will be looking to see that everyone reads all postings
on the forums, and
you should answer or start a posting at least 3 times a
month. I will also be making sure that
you read all online books. There is a tool that tracks how many times
you visit a page, which pages you've visited, how long you spent on the page.
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7. Late Homework
After the due date, you can no longer use the upload assignment tool to submit your file. You must email
me and attach the homework file(s).
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8. Hills Password Reset
City College's Hills email is used for the free Microsoft software program,
MDNAA.
Some students had previously logged into Hills and changed their password.
If you
forget your password, it can be reset back to your birthdate.
Anyone who needs their Hills password reset has to go in person to the
ACRC lab (check the link in the top section for lab hours and
information.) on the third floor of Batmale.
Bring your student ID and a picture ID. Sorry, but they don't want anybody
changing
the ID of another student, so you have to prove who you are.
If you can't get to campus, you can email me from within Insight
and I will ask them to do it for you.
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9. Discussing Test Questions on the Forums
Policy Statement Tutorial Quizzes: If there is an error on the
Tutorial Quiz (although all the questions have been reviewed) the best thing to do is email me
privately through Insight email and I will check it. If the question is wrong,
or if your answer is also correct, I will let
everyone know. Since all the answers are in the book, and the tests are
open book, I sure don't mind your looking up the answer. IF the test is
wrong, or poorly worded, I want to fix it. Be sure to include the
reasoning behind your answer.
That said, if you want to discuss a point from the chapter you can
bring it up in the chapter's forum. For
example, you might ask, is FAT 32 file system compatible with FAT 16?
But I think on closely reading the particular
chapter quiz question, you will easily see the correct answer.
Policy Statement Midterm and Final exams: Please do not post
answers and questions from the final exam on the forums before the test period is
completely finished. Once the test is closed off, you may then discuss
as much as you want. Again, if you think the test is in error, email me,
and I can individually correct scores.
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10. After I take a quiz or test, the score doesn't display in
my gradebook.
When you finish taking a quiz, be sure to click on the Submit button. Of course make sure
you have answered all the questions first!
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11. Do I need Windows Vista?
Although you can use Windows XP to access the class in Insight, the textbook is
based on Windows Vista. All the homework questions assume you are using
Windows Vista to get the answers, and if you use Windows XP, your answers
will be wrong.
You can use a school lab to do your textbook homework if you don't have a
computer with Windows Vista.
Do not try to install Windows Vista to replace Windows XP on your
computer!
For advanced users only: You can install a virtual copy of
Windows VIsta on your XP machine, but you will have to already own Windows Vista to
do this. Around the fourth week of class you will be getting instructions
on how to get a free copy of Windows Vista (and/or Windows XP)
if you haven't already downloaded your free copy from the MSDNAA program.
You should always back up your hard drive before attempting something
this complicated. If you have an unusual hardware configuration, do not
attempt this. Instructions for creating a virtual Windows Vista on your
vista machine are here:
Sam
Bowne's Virtual Machine Installation Instructions
The correct URL for downloading the free VMWare Player is
http://vmware.com/products/player/
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12. When is homework due? What is the grace period?
Check the class schedule for actual due dates - if there is a holiday the due
date might be different than the usual Friday.
Our class weeks start on Fridays and end on the following Friday at midnight. Homework is
due on Friday night, but usually there is a 2-day grace period so you can complete the week's
tasks by Sunday night without any penalty. The due date is shown as Friday at 11:55pm, but
you can upload any homework or complete any quizzes by Sunday night without any loss of points. I
usually do the grading of uploaded files and graded forums on Monday or Tuesday after the due date.
(In Insight, each week's section header shows the start date of the week,
which is Friday, and then ends the week the following Thursday. In
actuality, the week ends on Friday night, not Thursday. This gives
everyone an extra day to do homework.)
NOTE:
There is no grace period for the final exam. It must be completed by the date in our class
schedule. Since the exam will close at 11:55 pm, be sure you begin taking it at least 2 hours
ahead of time. You can view the close date/time for the midterm and final exams by
clicking on Quizzes in the Activities Block of our class in Insight. (It's
better not to wait until the last day since if you have technical problems you
won't have time to find another place to take the exam.)
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