Send all email to
dputnam at ccsf dot edu.
3 Office location, office hours, and tutoring
Courses are given 100% online with no on-campus meetings. Nor are there in-person office hours. Students can always reach me through the class forums or by sending an email to my CCSF email address. If you need to speak to a faculty advisor, visit the CS Department Office in Batmale 456.
CCSF also provides online tutoring for students enrolled in Computer Science courses. Follow the instructions on the Learning Assistance Center’s Online Tutoring page to create your account. CCSF students get up to 20 hours assistance free per semester.
4 CS Department Resources
5 The CCSF LMS
The CCSF learning management system (LMS) is where you will find the course weekly readings, assignments, discussions, exams and grades. The CCSF Online Learning Team will send you an orientation email with login instructions before the first day of the semester. To log in to the LMS you need a valid CCSF RAM ID.
6 RAM ID
Before you can log in to the CCSF LMS (and some other CCSF online services), you must claim your RAM ID. If you have problems with the RAM ID activation process, contact the CCSF Helpdesk at 415-239-3711 or call toll-free at 844-693-4357.
7 Important Academic Dates
Each CCSF semester has numerous important dates and deadlines, including the last day to drop with a 100% refund, the last day to drop without a grade appearing on your transcript, and the last day to request P/NP grading. It’s a good idea to bookmark the CCSF Academic Calendar so you won’t have to deal with deadline surprises: CCSF Academic Calendar
8 Disabled student programs and services
If, because of a disability, you may require special arrangements in order to meet the course requirements, you should contact me soon as possible to make any necessary arrangements. Students should present appropriate verification from Student Disability Services. Please note that CCSF instructors are not allowed to provide classroom accommodations to a student until appropriate verification from Student Disability Services has been provided. For additional information, please contact the Student Disability Services office by voice at 415-452-5481, by TDD at 415-452-5481, or go to the DSPS web site.
9 Response time for email
Monday through Friday I check my CCSF email several times and answer within two working days. If you send me an email Friday evening, I’ll get back to you Monday. When a holiday falls on a Monday, I’ll respond Tuesday.
10 Course forums
The forums are one of the few resources we have for developing a sense of community in online courses. For this reason, I require all class discussion should take place on the forums so that everyone in the class can benefit from our combined wisdom and experience. If you have questions about the class assignments, quizzes, or other aspects of the coursework, post your questions to the forums. If you email me questions about the course work, I’ll cordially ask you to post your questions on the course forums.
11 Grading timeline
I make every effort to grade all assignments and quizzes within one week of its due date. If I won’t be able to grade your assignments within one week, I’ll post a notice on the class forums to let you know when I’ll be finished grading.
12 No-Show notification
It is important that you be academically active in your CCSF classes and CCSF has strict rules about academic activity. If you are inactive for an extended period of time, you will be considered a No-Show. I’ll send you an email regarding your no-show status and let you know what you have to do to be considered academically engaged. If you correct your no-show status by becoming academically engaged in the course, you won’t be dropped.
13 Emergencies and technical problems
CCSF technical resources are occasionally not available due to scheduled maintenance or system failure. Technical problems, however, can happen without warning. In most cases these technical problems are resolved within minutes, but it’s possible that it may take hours, or even days, to resolve some issues.
14 Canvas Support and the CCSF HELP DESK
If you have a problem with Canvas, the primary contact point is Online Course Support Center, where you can submit a support ticket. The CCSF HELP DESK provides phone support for technology-related problems. Call toll free: (844) 693-HELP (4357). On Campus dial 611; Off Campus (415) 239-3711.
15 Hills Password resets
If you are having a problem with your Hills account or need a password reset, contact the CCSF Help Desk.
16 Contingency plan
In the unlikely case that you cannot contact me, either by email or the course Walled Email or through the course forums, keeping in mind that it can take up to three days to respond to messages sent after 5 PM Fridays. If you need to talk to someone in person, please go to the CS Department office in Batmale Rm 456.